Terms of trade

The parties

The trader

Predator Fishing Finland
Ruotsinsalmenkatu 17 C 43, 48100 Kotka
+358 41 4547450
tomi@predatorfishingfinland.com
3140062-1

Customer

The Customer agrees to comply with these Terms and Conditions, as well as the Store-specific Terms and Conditions, when purchasing products and services from Predator Fishing Finland Internet Services.

To order

General terms and conditions

  • The prices shown on the website are subject to VAT.

  • We apply dynamic pricing for accommodation. Prices depend on the time of year and vary from month to month, week to week and day to day.

  • We sell to adult individuals and corporate clients.

  • We reserve the right to change prices.

  • The customer is responsible for the accuracy of the information provided.

  • We reserve the right to change our terms of delivery. We reserve the right to change our terms and conditions of delivery at any time.

Booking conditions

These terms and conditions apply to the products and services you rent and book. Collectively, these are referred to as the "item".

Booking

  • It is the customer's responsibility to familiarise themselves with the description and guidelines of the booking destination(s) and the conditions attached to the booking.

  • The booking made by the customer is binding when the order/payment confirmation is sent to the e-mail address provided by the customer.

  • The customer pays for the reservation according to the payment method of his choice and in accordance with the terms and conditions of the payment method.

  • The booking system sends the order/payment confirmation to the e-mail address indicated by the customer.

  • The Merchant is not responsible for the failed booking and the Customer should contact the Merchant without delay to rectify the situation.

  • The Merchant does not guarantee that the item is still available in this situation.

  • If the item is not available, the money will be refunded or, if possible, another item will be offered in its place.

Cancellations and changes

  • Cancellation policy: at least 14 days before the start of the activity, we will charge a cancellation fee of 10% of the total amount.

  • Cancellations made between 8 and 14 days before the start of the activity will be charged 50% of the total amount. Cancellation 7-1 days before the start of the activity or no-show will be charged at 100% of the total amount.

  • In case of cancellation, please contact us as soon as possible either by email to tomi@predatorfishingfinland.com with your name and booking details or by calling +358414547450.

  • We reserve the right to cancel the programme service if necessary due to adverse weather or safety conditions. In such a case, the consumer will be refunded the full price of the programme service or a new date will be agreed. We also reserve the right to change the fishing trip itinerary or the programme itself to ensure both the safety and enjoyment of the programme.

Complaints

  • Any complaints should always be made as soon as possible after the issue arises.

  • If there is no satisfactory solution or a claim for compensation, the complaint must be sent in writing within one month of the end of the rental period.

  • The trader will endeavour to deal with the complaint as quickly as possible, but not later than one month.

  • If the customer and the trader cannot reach an agreement, the customer may refer the dispute to the Consumer Complaints Board.

Delivery conditions

Conclusion of the contract

  • The binding contract for the transaction comes into force when the order is confirmed (order confirmation/payment confirmation confirmation).

  • The order confirmation of payment is sent to the customer by e-mail.

Payment terms

  • The Merchant uses reliable and secure payment methods for its services.

  • The Merchant does not store bank account or credit card information at any time.

  • The Customer agrees to abide by the terms and conditions of the payment method chosen by the Customer.

  • Payment by invoice

  • The invoice must be paid by the due date indicated on the invoice.

  • Invoices paid after the due date are always subject to late payment charges. If the invoice is paid after the due date on the original invoice and late payment charges have already been incurred, the charges will be invoiced separately.

  • If the payment transaction has not been successfully completed at the time of the order, the Merchant will not process the order.